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Policy & Agreement

Last Modified: 6 August 2025

Legal Entity: DomainReseller.com.my is owned and operated by Xantec Solutions Sdn Bhd (Company No. 950251-X), a company incorporated in Malaysia with its principal office at 17-02 Jalan Austin Perdana 2/22, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia.

1. Purpose
This Partner Programme Agreement (“Agreement”) outlines the terms between Xantec Solutions Sdn Bhd (“we”, “us”, “our”, or “DomainReseller.com.my”) and you (“Partner”) for the resale of domain name registration services.
By applying for or participating in our programme, you agree to be bound by this Agreement.

2. Definitions
“Domain Services” means domain name registration, renewal, transfer, and management services offered via DomainReseller.com.my.
“Partner” means a reseller of our Domain Services.
Other terms follow their common industry usage.

3. Partner Obligations
Partners shall:

  • Comply with all ICANN, registry, and legal obligations.
  • Provide accurate and complete information for all domain transactions.
  • Not engage in misleading marketing or false representations.
  • Disclose to end-users that services are ultimately provided via DomainReseller.com.my.
  • Ensure any sub-resellers are also bound by terms consistent with this Agreement.


4. Branding & Representation
Partners may not use our logo, brand name, or corporate identity without written approval from Xantec Solutions Sdn Bhd. Any approved usage must follow our latest branding guidelines.

5. Fees & Payments

  • Fees for domain services are deducted from your prepaid balance with DomainReseller.com.my.
  • All prices exclude SST or applicable taxes, which shall be borne by the Partner.
  • Invoices and transactions will be issued under Xantec Solutions Sdn Bhd.

6. Termination & Refunds

  • Either party may terminate this Agreement with 60 days’ notice.
  • All top-up funds are strictly non-refundable and non-transferable, regardless of account status, transaction history, or service usage.
  • Any remaining balance will be forfeited upon termination.
  • All outstanding dues must be cleared prior to termination.

7. Dispute Resolution

Domain-related disputes shall be handled under ICANN’s Uniform Domain-Name Dispute-Resolution Policy (UDRP) or the relevant registry’s policy.

8. Compliance & Acceptable Use
Partners shall not use DomainReseller.com.my for illegal or abusive activities. We reserve the right to suspend or terminate accounts violating any applicable laws or our internal Acceptable Use Policy.

9. Governing Law

This Agreement is governed by the laws of Malaysia. Any dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia.

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Privacy Policy


A. Data We Collect
We may collect and process the following data:

  • Full name, email, phone number, and address.
  • Domain registration and transaction details.
  • Login IP addresses, timestamps, and support communications.

B. Purpose of Data Use
Your personal data is collected for:

  • Performing domain registrations and related services.
  • Processing payments and support requests.
  • Compliance with ICANN and registry data requirements.
  • Improving customer experience and system security.

C. Sharing of Personal Data
We may disclose data to:

  • Accredited registries and ICANN, where necessary for domain management.
  • Technology vendors providing support infrastructure under confidentiality terms.
  • Law enforcement agencies when required by law.

D. Domain WHOIS Privacy

If you opt for WHOIS privacy protection, we will mask your contact details from public WHOIS listings, replacing them with proxy information while preserving full backend ownership.

E. Security Measures
We take all reasonable measures to:

  • Secure your data using encryption and access controls.
  • Limit access to authorised personnel only.
  • Provide audit trails and activity logs for traceability.

You are responsible for the confidentiality of your account credentials.

F. Data Retention
We retain your personal data only as long as necessary to fulfil business or legal obligations. Upon request, and subject to applicable law, we may delete or anonymise your data.

G. Non-Refundable Funds Policy
All credit top-ups to your reseller account are considered final. We do not provide refunds for any preloaded account balances, regardless of account closure or service inactivity.

H. Updates to this Policy
We reserve the right to modify this Privacy Policy. Changes will take immediate effect after publication on DomainReseller.com.my. Continued use of the platform after changes constitutes acceptance.

I. Contact Information
For any privacy-related inquiries, please contact:

Xantec Solutions Sdn Bhd
Email: support@domainreseller.com.my
Address: 17-02 Jalan Austin Perdana 2/22, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia.